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eSignLive is a carrier-grade service with proven performance, processing nearly 1 billion documents each year. The solution is trusted by some of the most security-conscious organizations in the world including the United States Joint Chiefs of Staff, the entire US Army, 11 of the top 20 banks and 8 of the top 15 insurance companies in North America.
Our customers rely on eSignLive to run their businesses and keep mission critical processes moving forward. As a result, we continually strive to offer 100% uptime.
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DATA CENTER CERTIFICATIONS & SAFEGUARDS
eSignLive is hosted in multiple data centers across the globe for high availability. We’ve partnered with the market leaders in cloud infrastructure services – Amazon Web Services (AWS), IBM SoftLayer, and Microsoft Azure – that operate, manage and control all of eSignLive’s hosting components. This includes the host operating system and virtualization layer to the physical security of the facilities in which the services operate. Both providers are designed and managed according to security best practices, and a variety of regulatory, industry and IT standards for security and data protection, including:
By leveraging the global data center networks of our technology partners, we can quickly deploy new instances of eSignLive virtually anywhere in the world. This not only helps fulfill the needs of organizations that require transparency into where data resides, but also enables customers to quickly scale up and expand operations globally.
ESIGNLIVE COMPLIANCE AUDITS & CERTIFICATIONS
eSignLive meets the security control and compliance requirements set forth by third-party evaluators for its e-signature application:
The Service Organization Control (SOC) 2 attestation is among the highest standards for cloud security and data protection. It recognizes our commitment as a service organization to create and maintain the strictest controls needed to ensure the highest quality and security of services for our customers. eSignLive has successfully completed the SOC 2 security audit and is protected against unauthorized access, use and modification. Download a summary of the auditor’s report.
eSignLive is also the only comprehensive e-signature solution available in a FedRAMP compliant cloud. We enable U.S. government agencies to securely leverage e-signatures in the cloud through our partnership with Project Hosts. Learn more about eSignLive and FedRAMP.
For the U.S. healthcare industry, eSignLive is in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
eSignLive is “Skyhigh Enterprise-Ready” and fully satisfies the most stringent requirements for data protection, identity verification, service security, business practices, and legal protection.
At eSignLive, we take a broad view of e-signature security. Beyond simply showing security certifications, we focus on all of the following top e-signature security requirements:
- Document and signature security
- Protecting e-signatures and e-signed records from tampering
- Transaction security
- Evidence reliability
To learn more about e-signature security, read or watch the following resources:
- The Ultimate E-Signature Security Checklist (Blog Post)
- Security for E-Signatures and E-Transactions (White Paper)
- Why Data Residency Matters to Digital Business (Blog Post)
- Are You Able to Prove Compliance to External Auditors? (Blog Post)
- SOC 2 vs. The Other Guys (Blog Post)
- Who’s Keeping Your E-Signature Provider Honest? (Blog Post)
- Top E-Signature Security Requirements (Webcast)
- Protecting Customer Data in the Cloud (Blog Post)
Canada Sandbox 11.0 release: Please note that there is currently an issue with the callback resource keys. We expect this to be resolved Tuesday Feb 21st. In the meantime, you may bypass this issue by resetting your callback key. Please contact email@example.com if your require more information.
We will be performing a planned maintenance for eSignLive on the following dates for a period of up to 1 hour. The system may be unavailable during these times:
- SBX (Canada) - Feb. 27 at 8am EDT
- SBX (US 10.13) - Feb. 28 at 8am EDT
- SBX (US 11.0) - Mar. 1 at 8am EDT
- PROD (Australia) - Mar. 1 at 2am AEDT
- PROD (Europe) - Mar. 1 at 2am CET
- PROD (Canada) - Mar. 5 at 5am EDT
- PROD (US) - Mar. 5 at 5am EDT
We will be deploying 11.0 to the Canadian instance of eSignLive on the following dates. The system may be unavailable during these times:
- PROD (Canada 10.13) - Mar. 19
System Notices Archive