eSignLive is a carrier-grade service with proven performance, processing nearly 1 billion documents each year. The solution is trusted by some of the most security-conscious organizations in the world including the United States Joint Chiefs of Staff, the US Army, 11 of the top 20 banks and 8 of the top 15 insurance companies in North America.


Our customers rely on eSignLive to run their businesses and keep mission critical processes moving forward. As a result, we continually strive to offer 100% uptime.

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eSignLive is hosted in multiple data centers across the globe for high availability. We’ve partnered with the market leaders in cloud infrastructure services – Amazon Web Services (AWS), IBM SoftLayer, and Microsoft Azure – that operate, manage and control all of eSignLive’s hosting components. This includes the host operating system and virtualization layer to the physical security of the facilities in which the services operate. Both providers are designed and managed according to security best practices, and a variety of regulatory, industry and IT standards for security and data protection, including:


By leveraging the global data center networks of our technology partners, we can quickly deploy new instances of eSignLive virtually anywhere in the world. This not only helps fulfill the needs of organizations that require transparency into where data resides, but also enables customers to quickly scale up and expand operations globally.


eSignLive meets the security control and compliance requirements set forth by third-party evaluators for its e-signature application:

The Service Organization Control (SOC) 2 attestation is among the highest standards for cloud security and data protection. It recognizes our commitment as a service organization to create and maintain the strictest controls needed to ensure the highest quality and security of services for our customers. eSignLive has successfully completed the SOC 2 security audit and is protected against unauthorized access, use and modification. Download a summary of the auditor’s report (version 10.13 and 11.0).

eSignLive also became the first e-signature solution to be granted the Authority to Operate (ATO) under FedRAMP in March 2016. We enable all levels of the U.S. government to securely leverage e-signatures in the cloud through our partnership with Cloud Services Provider, Project Hosts. Learn more about eSignLive and FedRAMP.

For the U.S. healthcare industry, eSignLive is in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

eSignLive is “Skyhigh Enterprise-Ready” and fully satisfies the most stringent requirements for data protection, identity verification, service security, business practices, and legal protection.


At eSignLive, we take a broad view of e-signature security. Beyond simply showing security certifications, we focus on all of the following top e-signature security requirements:

  • Document and signature security
  • Protecting e-signatures and e-signed records from tampering
  • Transaction security
  • Evidence reliability

To learn more about e-signature security, read or watch the following resources:

System Notices

11.6 will be deployed to the following environments (no downtime)

- US (PRV) - Aug. 25
- US (SBX) - Sept. 4
- CAN (SBX) - Sept. 4
- AU (PROD) - Sept. 11
- EU (PROD) - Sept. 12
- CAN (PROD) - Sept. 13
- US (PROD) - Sept. 14

System Notices Archive